Trade
Customer Eligibility and Benefits
Glass Artists Gallery is
a trade-focused company, committed first and foremost to the
professional builders, architects, and interior designers who know
and appreciate the finest in handcrafted and artisan quality
products.
To
qualify as a Trade Customer who is eligible for the benefits
described on this page, you will need to
click
here to register as a member.
Already a member?
Click
here to sign in.
Trade
Membership Benefits
Trade Members-Only
Discount -- A trade discount is offered to design professionals
including architects, interior designers, builders and corporate
buyers on all products purchased through Glass Artists Gallery. You
must be a member to qualify for this discount. These discounts vary
depending on the size of the order and whether the purchase is for a
stocked or custom item. Your customer service representative can
discuss these discounts with you.
Quarterly
Newsletter – You will receive our quarterly newsletter featuring
stories on builders, architects and designers who are successfully
and innovatively incorporating artisan-designed lighting into their
designs and buildings. We will feature projects, designs,
informative “how to’s” and new products.
Potential Publicity
for Your High-Profile Projects – Glass Artists Gallery’s
publicist reviews the more unique projects commissioned to Glass
Artists Gallery, enabling her to leverage publicity and editorial
opportunities. If your project is chosen for publicity purposes, it
will be highlighted not only on our website and in our quarterly
newsletter, but also potentially in relevant, national
industry/trades publications and newsletters.
Six-Point Customer
Satisfaction Program -- Attentive service and customer
satisfaction are key to the continuing success of Glass Artists
Gallery. We employ a team of professionals educated in lighting
design who genuinely understand the buyers’ needs. Our 6-point
customer satisfaction program includes:
-
Specifications:
We will assign you a representative who becomes familiar with your
project, your desired outcome and your budget, and recommend one
or more artisans/manufacturers and specific works based on their
assessment of these criteria.
-
Pricing: A
proposal will be provided for custom products that details the
work and provides you, as a trade member, a net discount.
-
Status Reports:
You will receive regular updates as to the status of your project
via email, or, if you prefer, a personal phone call.
-
Quality Control:
Once your project is completed, a professional artisan will
inspect your commissioned piece for flaws and compare it against
the original specifications to ensure its accuracy.
-
Delivery: Your
project will be shipped in a carefully, appropriately packed box
to ensure that it is flawless when you receive it.
-
Confirmation:
Once your lighting is received, your representative will contact
you to ensure that it meets your expectations and answer any
questions you may have about the care and installation of your
purchase.
