At Glass Artists Gallery, we want you to be
happy and 100% satisfied. We are happy to provide a refund or
replacement within 14 days from receipt of shipment (exclusive
of handling and shipping charges). Some items may have a 20%
restocking charge; this will be clearly stated in advance of
your purchase. Commissioned or “made-to-order” items cannot be
returned.
How To Return
Artwork
- Call or email customer service and explain
the situation.. Our email address for returns is
info@FunctionalArtGallery.com or call us
at 1-877-320-0800. Our Customer Service hours are
Monday – Friday
7 AM – 4 PM
PST.
- If there is a need to return artwork to the
artist, one of our customer service representatives will issue
you an RMA number for its return and the return address.
- Any returned artwork must be returned in
its original packaging and insured to it’s full value when
shipping.
- Use the same shipping service that was used
when the item was shipped to you.
Refunds
Your refund will be sent within 14 days from when the artist
receives your return. Payment will be in the form originally
used to purchase your item. Of course all returns must be in the
original condition and not altered or damaged. If you have any
questions about your refund, please call us at 1-877-320-0800.
Our Customer Service hours are Monday – Friday
7 AM – 4 PM
PST.
Artwork
Damaged In Shipment
Please notify us immediately at 1-877-320-0800
of any damage to the artwork upon receipt. Please keep all
packaging materials.
