Glass
Artists Gallery – FAQ Page
Q –
How do I buy through Glass Artists Gallery?
A – Call
us! We will help you match the appropriate artist and work to
your project and that is what makes us unique. We are not an
“internet company”. The process starts with a conversation
between you and one of our customer service representatives so
that we can better understand your design criteria, budget,
timeframe and vision for your particular project. We will then
make recommendations on artist(s) and work for you to consider.
Oftentimes we will send samples for commissioned work, tiles and
architectural glass. Once a proposal has been agreed to, and a
deposit has been made, we will get the artist started on the
work. The artist will ship the piece(s) direct to you – you can
find more information about shipping here:
Shipping Information
Glass
Artists Gallery is here to help you through completion of your
project. We have helped hundreds of design professionals and
art collectors match the right work of art to their specific
job. Unlike a standard gallery, we specialize in functional and
architectural glass art and understand the challenges associated
with incorporating handmade studio art into the home and
commercial project. Our customer service representatives have
the design experience and technical glass knowledge necessary to
ensure that your project is a success.
Q –
Do you have a showroom?
A – We offer
our artists work through our resource catalog and website.
We do not have a showroom because we work with customers all
over the country and 80% of the work purchased is commissioned
to your specifications. This is why the work of art you
will receive is unlike anything else you will find – it is made
for you. We have found that the process of finding the
right work of art for a project can be handled very easily
through our personal customer service via phone and email.
Q –
What is the difference between Glass Artists
Gallery and an architectural glass studio?
A –
Architectural glass studios traditionally work with “flat glass”
and slumping techniques. Glass Artists Gallery works with a
few larger architectural glass studios, and also over 60 artists
working in different styles including: blown glass, fused &
slumped glass, etched, mosaic, stained glass, sand carved and
more. The result is that we cover a wide range of functional,
aesthetic & architectural designs including lighting, sinks,
wall art, vessels, furniture, windows, doors, sculpture – just
about anything you might dream up that will integrate glass into
your residential or commercial project. With the variety of
techniques and styles available, you will spend less time
“shopping” and more time creating.
Q – I
have been able to buy from
artists
direct before, why should I use Glass Artists Gallery?
A – Glass
Artists Gallery is your advocate and guide through a very
complicated field. We have years of experience with glass
and glass artists. We have juried hundreds of artists work
and continue to do so in order to find the best in the field.
If you think you will get a better price by “going direct”, this
is misguided thinking. Yes, you can probably buy direct
from some artists, however this doesn’t mean you will get a
“wholesale price”…
Glass
Artists Gallery is different than a “brick & mortar” gallery.
We provide a resource of over 65 glass artists specializing in
functional & architectural glass. We aren’t aware of
another company that can make that claim. Just like
artists, every project is different and to sort through the
options in different types of glass or the various artists
available can be an enormous task. We will help you find
the right work of art for your project, saving you a great deal
of time - but that isn’t all. We will make sure that the
work is delivered on time and to the specifications you
requested. When you have questions about lighting,
installation, glass, color options, and the other myriad
questions that inevitably come up when incorporating glass art
into a residential or commercial project, we are there to help
you. In the end, our clients tell us that we save them an
enormous amount of time and money.
Q – I
didn’t see exactly what I wanted in the online
galleries… Is there anything else?
A – Even
though we have close to 1000 images on our website of our
artist’s work, there are thousands more that didn’t make it due
to image quality. …and thousands more photos that simply
weren’t taken… It is virtually impossible to represent
everything our artists can do. At least half the work we do is
commissioned and not on our website. Give us a call even if you
don’t see exactly what you want. Chances are we have an artist
that can create the perfect work of art for your project and
stay within your budget requirements.
Q –
Are glass sinks really practical?
A – To
learn more about sinks - the different types available, as well
as durability and care - please visit
Glass Sinks.
Q – Is
your lighting UL approved?
A – Actually
this is a misnomer. Several of our artists have their lighting
UL listed (there is no such thing as “UL approval”) and some of
the lighting you will see in our galleries is “test exempt”.
Some of the hanging art pieces are lit from above so they do not
need to be performance tested. There is a great article called
“Understanding UL”. We can provide this article to you upon
request.
Q –
What if I’m not happy with the work?
A – We
stand behind every artist we represent. If you are not happy,
we will do everything in our power to resolve your issue. We
have hundreds of positive testimonials – many of which you will
find throughout our site – because we care about our customers
and strive for perfection. We have yet to have a problem that
has come up with one of our customers that we could not work out
to everyone’s satisfaction.
